Frequently Asked Questions

What is the difference between a demo account and a live trading account?

The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a ETFX.com demo account. A demo account is to use virtual funds to trade forex online. In addition, conditions in the demo account environment, pricing, charts and forex comments, are as the same as they are in a live trading environment. No matter you are new to FX or want to test your new trading strategy, a demo account allows you to trade forex in a non-risk, close-to-real market environment. Once you are familiar with trade simulator, you can start trading with a real account.

How long does a demo account last?

A demo account lasts for 30 days after signing up. Afterward, you will not be able to log in using the demo account credentials. If you want to continue to use it, please re-register.

Can the demo account be converted to a live trading account?

The demo account can not be converted to a live trading account. If you want to become an ETFX live account user, please click here.

What personal information are needed for a live account?

How to register a demo account?

You can either go to the home page of ETFX official website or click here to fill out the form and submit, demo account User Name and Password will be automatically sent to your email address through ETFX official site.

How to register a live account?

You can either go to the home page of ETFX official website or click here to fill out the form and submit, live account User Name and Password will be automatically sent to your email address through ETFX official site.

How to get back my password?

Please click here to retrieve the password.

Can I request a withdrawal at anytime?

You can submit your fund withdrawal request at any time. ETFX will respond to it within one business day.

How long does it take to withdraw my funds?

When you request a withdrawal, ETFX will respond to it within one business day. The timing of a withdrawal depends the institution receiving your funds, but most withdrawals take 2 or 3 business days before the requested funds are back in your bank account.

Can I use credit card to fund my account?

ETFX has not yet opened a credit card funding service.

Which banks does ETFX support in terms of account funding?

ETFX currently accepts the following banks for account funding: Bank of China, Industrial and Commercial Bank, Agricultural Bank, Construction Bank, Ping An Bank, CITIC Bank, China Merchants Bank, Bank of Communications, Shanghai Pudong Development Bank, Minsheng Bank, Huaxia Bank, China Everbright Bank, China Guangfa Bank, Bank of Beijing, Bank of Ningbo, Bank of Shanghai, Bank of East Asia.

How much does ETFX charge for its service?

ETX may charge a fee for first-time fund withdrawal, please call ETFX customer service at 4001-338-228 or send an email to service@etfx.com for details. ETFX charges USD25 for each withdrawal if it is not the first time.

How do I change the bound bank card?

To bind a new bank card and to replace the current one, please call ETFX Customer Service at 4001-338-228 or send an email to service@etfx.com.

Does ETFX charge any fee for account funding?

ETFX charges no fee for account funding.

If you have any other questions, please call ETFX customer service at 4001-338-228, or send an email to service@etfx.com, we are ready to
answer your questions.